返金ポリシー
RETURNS
Our policy lasts 60 days. If 60 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Non-returnable items:
Gift cards
Sale items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
REFUNDS (IF APPLICABLE)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
LATE OR MISSING REFUNDS (IF APPLICABLE)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company. It may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at contact@driblejapan.com.
SALE ITEMS (IF APPLICABLE)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
EXCHANGES (IF APPLICABLE)
We only replace items if they are ill-fitting, defective or damaged.
If you need to exchange it for the same item, send us an email at contact@driblejapan.com and send your item to: Drible Japan Co., Ltd. 147-1, Matoba, Shimizu-Cho, Suntoh-Gun, Shizuoka, 411-0915, Japan
SHIPPING
According to Carriage Paid To Incoterms set by the International Chamber of Commerce (ICC) Drible Japan Co., Ltd. is responsible for arranging carriage to the place named by the customer, but not for insuring the goods to the place named by the customer.
To return your product, you should mail your product to: Drible Japan Co., Ltd. 147-1, Matoba, Shimizu-Cho, Suntoh-Gun, Shizuoka, 411-0915 Japan
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance.
We don’t guarantee that we will receive your returned item.